Sunday, April 19, 2026

Microsoft Copilot Zendawa AI: Reworking Pharmacies in Kenya

In the meantime, being on-line via Zendawa has elevated Ryche’s shopper base, leading to a bounce in minimal each day gross sales to twenty,000 Kenyan shillings (about $154) from 12,000 Kenyan shillings, he says.

Zendawa’s AI software, which contains Microsoft 365 Copilot all through, not solely goals to hurry up this enterprise intelligence for pharmacies, but it surely additionally helps forecast their wants, to present them an extended time-frame to assist them predict and put together for buyer move. Pharmacies can monitor their completely different enterprise gauges on Zendawa’s unified dashboard.

For instance, if a pharmacy is out of 1 form of a drug, the pharmacist may recommend one other that serves the identical function. “That isn’t a greatest follow,” Chege says. But “stocking 5 variations of the identical drug from completely different producers may be very capital intensive.” Zendawa aggregates market information and makes use of Microsoft’s Energy BI enterprise intelligence software with AI to detect developments by which, say, malaria drug is being prescribed extra, so pharmacists order accordingly upfront.

Additional leveraging Microsoft’s Energy BI, Zendawa creates a credit score rating for the pharmacy. “It’s our personal scoring system and up to now, we’ve not had any mismatch,” Chege says. “Usually, in the event that they want medication, the fee is on supply or in the event that they want a list financing, that’s now the place the credit score embedded financing is available in.”

The credit score rating created by Zendawa, primarily based on money move and several other different elements, permits pharmacies to use for financing from some licensed credit score suppliers that target small and medium-sized companies.

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